Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing times may vary depending on the product, availability, and shipping destination. Most orders are processed within a few business days. Once your order has shipped, delivery time will depend on the shipping method selected at checkout and your location.
You will receive an email confirmation once your order has been placed, followed by shipping updates when available.
You can create an account during checkout or by visiting the My Account section of ZodiacApparel.ca. Creating an account allows you to view your order history, manage your billing and shipping information, and check the status of current orders.
If your order has not yet been processed or shipped, contact us as soon as possible with your updated shipping address. Once an order has been shipped, we may not be able to change the delivery address.
You can also update your saved shipping address in your My Account area for future orders.
Once your order has shipped, you may receive a tracking number by email if tracking is available for your selected shipping method. You can also log in to your account on ZodiacApparel.ca and check your order details under the My Account section.
ZodiacApparel.ca does not directly store your full credit card information. Payments are securely processed through our payment provider. If you choose a saved payment option, that information is handled securely by the payment processor, not stored directly by ZodiacApparel.ca.
Applicable sales tax may be charged based on your billing or shipping location and current tax requirements. Any taxes will be calculated and displayed during checkout before you complete your order.
Available shipping destinations will be shown during checkout. Enter your shipping address to see whether delivery is available to your location. If your country is not available at checkout, contact us and we will let you know if special shipping arrangements are possible.
Some items may ship separately depending on product type, availability, warehouse location, or fulfillment method. If your order arrives in multiple packages, you may receive more than one shipping confirmation or tracking number.
If you need to swap an item
Returns and Exchanges
We want you to be happy with your purchase from ZodiacApparel.ca. If there is a problem with your order, please contact us within a reasonable time after receiving it.
Returns or exchanges may be accepted for eligible items that are unused, in original condition, and approved by our support team. Personalized, custom-made, final sale, or used items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please contact us before sending anything back so we can review your request and provide return instructions.
If you received the wrong item, please contact us as soon as possible with your order number, a description of the issue, and photos of the item received. Once we review the information, we will help correct the order.
If your order arrived damaged, please contact us right away. Include your order number, photos of the damaged product, and photos of the packaging if possible. This helps us review the issue and provide the best solution, which may include a replacement or other resolution.
Please do not mail any return without contacting us first. Once your return is approved, we will provide the correct return instructions and mailing address. Unauthorized returns may not be accepted.
You can contact ZodiacApparel.ca through our website contact form or by replying to your order confirmation email. Please include your order number when asking about an existing order so we can assist you faster.
Contact us immediately if you notice an incorrect shipping address. If the order has not yet been processed or shipped, we will do our best to update it.
If the order has already shipped, we may not be able to redirect the package. ZodiacApparel.ca is not responsible for delivery issues caused by incorrect addresses entered at checkout, but we will do our best to help you find a solution.
Contact us as soon as possible if you need to change or cancel an order. We may be able to make changes if the order has not yet been processed, packed, or shipped.
Once production, fulfillment, or shipping has started, changes or cancellations may no longer be possible.